Keep this human approach to collection because, for the most part, social difficulties are the cause of unpaid bills. Thank you!
Maxime Pekkip is Hoist Finance’s Engagement and Inclusion Project Manager, located in our Lille office in France. During 2021, he initiated two French pilot projects designed to learn more about our customers’ circumstances, enabling us to offer them advice and resources catered to their specific needs. This is a concrete step toward our commitment to financial inclusion.
Can you describe the projects in brief?
The Budget QualCo project is focused on receiving additional monthly budget information for French customers. This allows us to better negotiate fair repayment plans that allow each individual to keep their commitments without compromising on their quality of life.
The Parcours 3 project originates from our customer profiles. We discovered that our overindebted customers benefit from coaching in order to access the appropriate support. Without the right information, they often stay stuck in precarious situations as they are unaware of their full social benefit entitlements and/or do not have access to proper financial services.
How will these projects help inform Hoist Finance’s sustainability strategy?
Through the analysis of our customers’ income and expenses, we have a better understanding of their situations and needs. Additionally, an important learning from Parcours 3 is that after receiving adapted coaching and personal advice, our customers’ financial situations tend to improve as well as their ability to get in control of their debts.
Why did you chose to change offices?
I have been thinking about moving abroad for some time now and the pandemic provided me a lot of time for reflection. As I'm drawn to Nordic countries and their amazing nature, moving to Sweden and staying at Hoist Finance seemed to be the right choice. I'm glad it was possible, as it's definitely easier to start a new life abroad whilst not chaning the job you like.
What advice would you give to other colleagues looking to make a move within our offices?
If you are considering the move to another office, you can be sure people in the new place will do their best to help you and you won't be alone. I've experienced a lot of kindness from Hoist Finance colleagues lately.
The Sustainability Ambassador network helps us to become more aware of the importance of our daily impact on financial inclusion and enables us to align local activities with the sustainability strategy.Lidia Petrescu, Head of People Romania and Sustainability Ambassador Romania. Read more about the Sustainability Ambassador Network under Sustainability Management
No one should have to face racist slurs by someone within or outside the company. However, we want to provide support to employees who have experienced racial slurs from customers or other stakeholders, and to employees on how to support their colleagues who have received racial slurs. Therefore, we offered a conference in our Romanian office in Bucharest, explaining how employees can legally react and what tools the company can provide to protect them.
Throughout the conference, we explained what is considered a racist comment or slur according to the law, and who to alert when this happens. We emphasised our whistleblowing process and when to use it. We also took this time as an opportunity to remind colleagues of their rights outside of the company. We furthermore reminded our coworkers that the information given throughout the conference also applies to any other form of discrimination, would it be sexism, homophobia, transphobia, etc.
Paul Brady is the Office Manager at our Manchester office in the UK. Paul has gone the extra mile to deliver on our sustainability strategy and reduce our negative environmental impact. Among other things, Paul reviews all contracts with suppliers annually to ensure increased financial and environmental value as well as improved service delivery. Within this process, choosing local suppliers is important to reduce travel distances and corresponding CO2 emissions.
In 2021, Paul reviewed the confidential waste collection process and reduced its frequency appropriately, which led to cut costs and reduced transportation with 75 per cent. With fewer people in the office during Covid-19, Paul revised equivalent processes also for washroom services, cleaning services, and document storage collection. Furthermore, he encouraged the lift maintenance company, based 70 kilometers away, to use a local subcontractor for maintenance, which reduced travel time and CO2 emissions and brought increased service value.
To achieve efficient sustainability management and deliver on our targets we are reliant on employee engagement to lower our emissions. Tom Eldering works with documentation management in our Duisburg office in Germany and manages all files and documents in our storage. Due to regulatory requirements our storage is quite extensive.
Lately, Tom established a new storage concept. His idea was to dissolve title folders and integrate them into a modern “open shelving” system, which saved 500 grams of clear film per folder and is a more sustainable-, efficient- and cost saving solution than the previous system. Tom’s initiative is a perfect example of how we can deliver on our targets on a day-to-day basis.