Med anledning av coronaviruset (COVID-19) Läs mer

Sustainable Development Goals

Contributing to the SDGs is of uttermost importance to us. We see it as both an obligation and an opportunity. This section describes which goals and targets we are contributing to the most. We do this by setting bold targets for the way we do business and constantly developing practical solutions.

Hoist_SDGs_FullCircle.jpgThe Hoist Finance Management has prioritised six core SDGs to which, given the interconnected nature of the goals, will help maximise our contribution to all 17 goals. Each goal is clearly connected to our own sustainability goals and targets. We are building innovative digital solutions that are inclusive and enable access to sustainable payment plans (SDG 9) as well as providing access to a healthy and diversified workplace (SDG 3 and SDG 10) all vital for economic growth, financial inclusion, and job creation. We are engaging in local communities and the mitigation of financial exclusion through partnerships with social enterprises (SDG 9, SDG 10, and SDG 17) Our business model is well-positioned to contribute to the SDGs by facilitating strong institutions (SDG 16).  As a regulated business, with strong and ethical policies and governance structure in place, we contribute to combatting financial crime and corruption as well as forced labor (SDG16). As part of our Digital by Default strategy, finding our customers preferred channels of communication as well as web-based meeting tools we aim to protect the environment (SDG13). We will continue to test these priorities for relevance and impact as our SDG journey progresses.

Our prioritised goals

Our success is dependent on our employees. As part of running a sustainable business operation, we ensure we recruit and retain the best professionals, with the right passion and drive to make sure we deliver on our mission and goals. To create a great place to work, our ambition is to focus on employee health and well-being as well as diversity and gender equality to ensure our employees feel empowered, supported and proud to work at Hoist Finance.

 

To ensure employee health, we support access to preventative health care program for health and well-being. The call center profession can at times be very stressful and therefore we offer access to mental health care and coaching, when needed. Whenever possible we also offer opportunity for flexible work hours and working from home.

 

3-4.jpg

 

Activities we do to contribute
To ensure employee health, we support access to preventative health care program for health and well-being. The call center profession can at times be very stressful and therefore we offer access to mental health care and coaching, when needed. Whenever possible we also offer opportunity for flexible work hours and working from home.

 

Social benefits

Health and well-being reduces risk of physical and mental sickness and improves self worth.

 

Business benefits

Hire and retain skilled personell, continiously trained, contributing to economic growth.

 

Examples of our impact

+1,700 FTEs.
Supporting SMEs (via TeamU) to hire more personell.

We are forming external partnerships with organisations focusing on mitigating financial inclusion, in all customer interactions we therefore focus on meeting them on their terms through amicable solutions. In our Digital by Default strategy, we are making great efforts to understand our customers’ needs and developing processes that support customer driven development and we always strive to do our best to keep our commitment in delivering solutions that suit selling bank or financial institution's needs. Therefore we have a strong focus on continuous dialogue to ensure business partner satisfaction.

 

9-3.jpg

 

Activities we do to contribute
Focusing our business and service development on our current customers, that have ended up in financial distress and giving them a second chance, we provide increased access to financial markets.

 

Social benefits

Building digital solutions, service development, increase the financial standards for our customers. Technology and innovation are vital in adressing environmental and economic challanges.

 

Business benefits

We have a focused digital strategy. Our IT infrastructure is resilient and efficient. We identify opportunities to finance innovative technological or digital solutions to solve various socio-economic challenges.

 

Examples of our impact

We finance innovative technology e.g. partnership with an German NGO that builds a platform supporting SME customers in bankruptcy or risk of bancruptcy. We have a partnership with AppJobs in France and UK, where we jointly encourage our own customers and any other in financial difficulties to find a job. Furthermore, we support digital learning through internal online platforms.

Targets

10-1.jpg10-2.jpg10-3.jpg10-5.jpg

Activities we do to contribute
In all our markets we work for promoting equal remuneration for men and women, for work of equal value. We respect human rights ensuring non-discrimination.

 

By helping people pay off their debts, our core business contributes to increased inclusion to the financial ecosystem and in the long-term we influence social norms.

 

We have embedded policies promoting diversity and inclusion throughout our operations and we encourage suppliers and other business partners to do the same.

 

We respect and support human rights, communicating our expectations in this area to business partners across the supply chain. We have implemented group wide policies ensuring that hiring, placement, remuneration, job assignments and prospects, training and mentorships, performance assessment and advancement, discipline, maternity protection, security of tenure and termination decisions are based on objective factors and are not connected to gender, gender reassignment, age, nationality, ethnicity, sexual orientation, marital / civil partnership status, race, religion and beliefs, and disability. We ensure all employees have access to parental leave and can return to work, whilst at the same time offering flexible working options to promote a good work life balance. We also encourage an inclusive culture and will not tolerate behaviours that breach our policies. We have established a group wide whistle blowing system, offering anonymous grievance mechanisms for all employees which maintains a positive, safe and supportive working environment.

 

Supporting our business partners in offloading non-performing debt. We have robust processes to comply with international and national regulations of financial institutions and adhere to international standards, including those preventing money laundering and terrorist financing. We report the business’ own financial information each year, having it independently audited, to ensure transparency, completeness and accuracy.

 

Social benefits

Helping our customers to get back into the financial ecosystem reduces inequalities.

 

Business benefits

Customers getting back on track, into the financial ecosystem increases the purchasing power and ability to invest. Banks are thus able to focus on core business and help customers with financing.

We are strongly committed to protecting the environment and will continuously work to mitigate our environmental footprint. We recognise the risk of climate change and are committed to supporting the transition to a clean and energy-efficient global economy. We believe the greatest impact of SDG 13 (climate action) will be made by prioritising Target 13.1 and 13.2.

 

Targets

13-1.jpg13-2.jpg

 

Activities we do to contribute

We are disclosing GHG emission data and material climate risk information through adequate disclosure initiatives. We also identify risks and opportunities caused by climate change.

 

We have set clear GHG reduction targets, that are communicated within all operations. We are working with our suppliers to improve supplier sustainability management, as well as building the tools to ensure that we can conduct climate change risk assessment on our secured portfolio investments.

 

Social benefits

Innovation and technology are contributing to reduced environmental

footprint.

 

Business benefits

Reduce cost of paper, postal and travel expenses. Reduce risk of financial losses due to climate change regarding secured assets. Employee pride.

 

Examples of our impact

We have moved 20% of our customers to digital channels.

Human rights and strong ethical standards are hygien factors for us. Our Business Ethics and Sustainability Committee sets precedent decisions and gives guidance and supervision to the organisation on matters relating to sustainability issues in the areas of ethical dilemmas, environment, social and human rights, human resources and customer matters.

 

16-2.jpg16-4.jpg16-5.jpg

 

Activities we do to contribute
Taking active measures to abolish risks of forced labour and child exploitation through robust procurement-processes.

 

Developing and implementing effective measures against money laundering and terrorist financing. We frequently evaluate the strength and relevance of our existing policies, procedures and employee training.

 

Through controls, training and escalation procedures we are working to prevent and detect acts of corruption and bribery.

 

Social benefits

Peace, justice and strong institutions gives comfort, reduces anxiety, our customers and partners can comfortable that we do our very best to everything in our power to eliminate corruption as well as making sure we have control over Supply chain.

 

Business benefits

We contribute with knowledge to our vendors as well as put pressure on partners due to our rigid DueDiligence processes.

 

Examples of our impact

We contribute to safe financial ecosystems by being regulated and continously report to regulators, having control systems and controlling bodies in place.

We are committed to understanding and respecting other businesses' expertise. We contribute with our experience and together we create shared-value for the bigger picture. We do this through:

 

Targets

17-6.jpg17-17.jpg

 

Activities we do to contribute

  • We are a Global Compact signatory
  • We are looking to engage with external parties to partner up around financial inclusion in different ways. Some examples of our current partnerships are AppJobs, TeamU and ONSBank.
  • To achieve targets around employee health and well-being, we actively develop different external partnerships to create programmes and different initaitives that will engage our employees. Employee pride is also established by forming external partnerships in the local communities and to support our customers, to achieve our goal of giving people a second chance and ensuring that employees can make a positive difference to our customers lives as they stand by their side during difficult times.

 

Social benefits

Finance/contribute to partnerships in order to develop innovative solutions for helping people into the financial eco-system.

 

Business benefits

Partners can grow, hire people, make profits and pay taxes. DCAs and Banks too.