Our major negative environmental footprint is the large number of letters we send out to our customers each year: approximately 10 million letters per year. A target in the strategy is to reduce the numbers of letters sent analogue to customers by making the shift over to digital communication whenever possible.
Our customers and employees are the main drivers of our sustainability strategy. We are deeply committed to understanding our customers' needs and to deliver a good customer experience. We continuously develop new digital channels for our customers to communicate with us and to make it easy to keep their commitments. Through our banking license we will offer affordable products and services enabling the re-entry to the financial ecosystem. To further support our customers and people in financial distress, we engage in local communities through partnerships with social enterprises focusing on financial inclusion in different ways.
Our work within governance is closely linked to human rights and the right to privacy and integrity. Here, we work diligently with protecting both customer and employee integrity and have a network of Data Protection Officers, throughout the company to ensure we comply with GDPR and similar regulations.
The agents are attentive to your needs and offer you solutions adapted to your situation. With their help, I've been able to pay off my debt despite my delicate financial situation!
French Customer answering to our Customer Satisfaction Survey
