Loan management

How we work with borrowers

Our aim is to support each borrower with debt in our portfolio to pay it off. The process looks different depending on if the loan is unsecured or secured by collateral.

Sustainable repayment plans

When we onboard unsecured loans, our local Loan Management-team contact each borrower, aiming to set up sustainable repayment plans based on each individual's capacity and circumstances. Also for secured loans, the local Loan Management-team makes contact, looking to sort out the documentation and circumstances around the collateral.

A flexible model

With more than 30 years of experience in debt restructuring, Hoist has developed extensive loan management expertise. Our combination of in-house servicing and trusted external partnerships enables us to manage large volumes efficiently while maintaining a responsible and borrower-focused approach.

30+
years of debt restructuring experience
45%
of operational collections outsourced
100%
of strategic collections managed inhouse

Proprietary data and analytics

Data and analytics are at the core of Hoist’s operations. Drawing on insights from millions of borrower interactions across Europe, we use advanced segmentation, forecasting models and digital tools to tailor collection strategies and continuously strengthen and update underwriting capabilities.

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Key figures

Find selected key figures and performance indicators that illustrate the development of Hoist Finance over time.

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Reports and presentations

Access our quarterly reports, annual and sustainability reports and investor presentations.

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